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Author Selector
Author Selector is an addon available at all plan levels. This allows admins and mods to change the author of a discussion, question, poll or idea. You can enable this by going to settings, then addons. To change the author, simply click the cogwheel from either the Discussion list view or the discussion page itself. This…
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Community Rules
Warnings & Notes - Community Rules Community rules is a new feature of warnings and notes that allows site administrators to create rules where users can be warned by moderators for violating them. A "Community Rules" section now appears in the dashboard once the "Warnings and Notes" plugin is enabled. Site administrators…
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Resolved Discussions v2
This feature is currently available at all plan levels. Overview The Resolved Discussions plugin allows staff users to mark discussions as 'resolved' by commenting on them, or with the click of a button. The 'Resolved' status is shared among all staff users (i.e., if one staff user marks a discussion as resolved or…
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Moderation messages
Overview A moderation message is a way for Mods and Admins to inform visitors or members of your community of news, events or anything you wish to share. Messages can appear anywhere in your community (read on for details), and can be used to inform your users of news and events. Check out these examples: As you may have…
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Deleting users: Delete methods
What are the different delete methods? When you delete a user, you have a couple of different options: Keep User Content: Delete the user but keep the user's content. Blank User Content: Delete the user and replace all of the user's content with a message stating the user has been deleted. This gives a visual cue that…
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Creating User Accounts
Typically, new users will register for accounts through Vanilla's basic registration form, or through SSO once it's been configured. However, from time to time new members may be added to your team, or a developer may need API access. Steps to create a user in Vanilla Navigate to your Vanilla Dashboard Visit the Moderation…
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Ignore
Allows your users to ignore up to 5 other users. The ignored user’s posts are buried (i.e. I need to actively open their comment to read them) and the ignored user can’t send me private messages. The default is a max of 5 users that can be ignored by any 1 user, but Vanilla Support or your CSM can increase this up to a max…
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Split / Merge
Overview Once your community becomes quite active, as a moderator, you might run into scenarios where you need to merge two discussions or create a new discussion from a comment which might not belong.The Split/Merge functionality within Vanilla makes it very simple. Split / Merge is an addon that can be enabled at all…
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Troll Management
Overview Another action available to moderators is the ability to mark a user as a "troll." A "troll" is a user who spends their time starting fights within a community, upsetting other users, posting off-topic comments and generally being a nuisance as they try to provoke emotional responses from the other members of your…
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Warnings & Notes Add-on
What are Warnings? Warnings can be given to users by moderators for behavior that is not appropriate in the community. Warnings use a points system that increases a user’s warning level with successive warnings until the warnings expire. Once users reach certain points thresholds they can be jailed or banned. What are…