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Developer Services
Core Services vs. Customizations We differentiate between core services that we view as critical to the success of any community and services that customize the platform for specialized use cases. Our core services are: Theming. This includes the visual styling of existing functionality and pages to reflect the use cases,…
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Support
Cloud Support We provide professional support exclusively for our cloud clients. Because of this, we require the forum owner to request support, or to specifically authorize other users to receive support. Support is available by: Visiting the official support docs at docs.vanillaforums.com or our blog at…
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Staging Site
Staging Site Overview For higher plan levels, we provide a separate staging forum. You can use this account for testing addons, features, and theme changes before they reach your production site. Your customer success manager will provide this account for you upon request. Test data We do not typically use your staging…
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Setting up Custom SSL (HTTPS)
Setting up Custom SSL (HTTPS) with Vanilla Cloud We have partnered with Cloudflare to offer simple SSL certificate issuing services to our all of our customers. This means that we’re able to issue and renew SSL certificates for your community on your behalf. All Vanilla Cloud communities are automatically protected by SSL.…
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Migration
Overview Vanilla offers full, professional migration services from nearly any platform imaginable. If you provide the data, we’ll figure out how to make it work in Vanilla. The process below assumes you will provide a database dump. We also perform API-based migrations from cloud services when that is necessary and…
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Logging
Advanced logging Additional logging is available on our highest-tier plans for an additional fee to cover the additional load & performance hit incurred by more verbose logs. The logs are available via a Dashboard page under “Event Log”. They can be filtered by date range, event name, and severity. Sorting is chronological…
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Developer Support
Some VIP plans include developer support, offered for a fixed period of time for a fixed number of individuals in your organization. During that time, those folks can reach out directly to Vanilla developers for advanced assistance in setting up embedding, single sign-on, theming, and appropriate addons & settings. We will…
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Code Repository
Shared Private Repository Our Enterprise plans come with the option to open a private code repository that you share with the Vanilla Forums team on GitHub. This allows your developers to view and contribute to your custom theme, as well as make minor modifications to customizations contracted through Vanilla’s services…
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Cancellation
The Worst Day Hey, it happens. On rare occassion, we need to go our separate ways. We hate to see any customer leave, but it’s important any cloud providers you use have a strong data ownership policy. Ours is pretty simple: It’s your data. Getting your data There are four custom components to any forum: Database Uploaded…
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Cloud Services Overview
This section details services and processes that are only offered on certain plan levels. It includes workflows between Vanilla Forums and our clients, suggestions for getting the most out of your services, and expectations for how services will be delivered and communicated. If you are a cloud client and have any…