Advanced Analytics Overview
Advanced Analytics, available on certain plans as an add-on, give you further insights into your community.
- Metrics: A single number that quantify something for the selected date range.
- Leaderboards: Tables showing the ranking of specific items for the selected date range. The “previous” rankings are calculated using the rankings of the previous date range.
- Graphs: Line, Area, Pie chart and Bar graphs use the selected date range to group the fetched information. Pie charts represent multiple values for the entire selected date range.
Analytics Sections
Engagement
Metrics
- Posts Positivity Rate: Number of posts having a positive reaction divided by the number of posts having a negative reaction.
- Average Time to First Comment: Average amount of time it took for discussions to have their first comment.
Leaderboards
- Members by Accumulated Reputation: Members in order of the highest sum of reputation point accumulated.
- Discussions with Most Comments: Discussions in order of the highest number of comments received.
- Discussions with Most Positive Reactions: Discussions in order of the highest sum of positive reactions received.
- Discussions with Most Negative Reactions: Discussions in order of the highest sum of negative reactions received. This leaderboard will only be displayed if negative reactions are in use.
Graphs
- Participation Rate: Number of unique members that viewed a page on the forum vs the number of visits by unique users.
- Sentiment Ratio: Number of posts having a positive reaction vs the number of posts having a bad reaction.
- Visits per Active User: Number of visits divided by the number of active users.
- Average Posts per Active User: Average number of created posts grouped by active users.
- Average Comments per Discussion: Average number of created comments grouped by discussions.
- Average Posts per Active Users: Number of posts divided by the number of active users.
Traffic
Metrics
- Page views: Number of pages viewed.
- Active Users: Number of active users.
- Visits: Number of visits. Including guests.
Leaderboards
- Discussions with Most Views: Discussions in order by the highest number of accumulated views.
Graphs
- Active Users: Number of users that logged in to the community.
- Visits: Number of visits. Including guests.
- Unique Visits by Role Type: Number of visits, from registered users, grouped by role types.
- Page Views: Number of total page views.
- New Users: Number of all new registrants to the community.
Posting
Metrics
- Discussions: Number of discussions created.
- Comments: Number of comments created.
- Contributors: Number of unique members who created a post.
Leaderboards
- Users with Most Posts: Members in order by the highest number of post created.
- Users with Most Discussions: Members in order by the highest number of discussions created.
Graphs
- Discussions: Number of discussions created.
- Comments: Number of comments created.
- Posts: Number of posts created.
- Posts by Type: Number of created posts grouped by post type.
- Posts by Category: Number of created posts grouped by categories.
- Posts by Role Type: Number of created posts grouped by role types.
- Contributors: Number of distinct members having created a post.
- Contributors by Category: Number of distinct members, having created a post, grouped by categories.
- Contributors by Role Type: Number of distinct members, having created a post, grouped by role types.
Q&A
When multiple lines are displayed, the series are stacked, i.e. the values on the Y axis are a cumulative total for each point.
Metrics
- Questions Asked: Number of questions asked.
- Questions Answered: Number of questions answered. Questions created outside of the time range are included.
- Answers Accepted: Number of answers accepted. An answer can be accepted by either the creator of the question or a moderator/administrator.
- Average Time to Answer: Average amount of time it took for questions to have their first answer. Questions that have no answers are not counted.
- Average Time to Accept: Average amount of time it took for questions to have an accepted answer. Questions without an accepted answer are not counted.
Leaderboards
- Questions with Most Views: Questions in order by the highest number of accumulated views.
- Users with Most Answers: Members in order by the highest number of answers created.
- Users with Most Accepted Answers: Members in order by the highest number of answers created and then accepted as the best answer.
Graphs
- Questions Asked: Number of questions created.
- Questions Answered: Number of questions having at least one answer.
- Accepted Answers: Number of answers accepted.
Analytics Lexicon
- Active User: User that are logged in.
- Post Type: The post types are; discussion and comments.
- Role Type: There are 4 existing role types and they match the highest permission level that a user has.
- admin: Administrator -> Garden.Settings.Manage
- cm: Community Manager -> Garden.Community.Manage
- mod: Moderator -> Garden.Moderation.Manage
- member: Everyone else