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Universal Knowledge Base Content
This feature was first made available in the 2020.005 release. Overview Universal Content is a Knowledge Base setting that allows you to a configure a KB to be viewable and searchable in multiple locations. This can be useful when you have content that applies to multiple products or KBs, like an onboarding guide, or…
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Knowledge Base Permissions
This feature was first made in available in the 2020.005 release. Overview Knowledge permissions are used to control which user roles are able to view and/or add content to your Knowledge Base. Per-Knowledge Base Permissions can also be enabled to give you and your team more granular control over who can view and/or create…
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Changing Knowledge Base Source Locale
Changing your source locale can lead to articles disappearing and is not recommended. If you want to change the source locale, you should ensure the following: You will need to edit the knowledge base name and description to make sure they are in the new source locale. If the knowledge base has categories defined then you…
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Vanilla Knowledge User Guide
Overview: Vanilla Knowledge is a feature that lets you create knowledge bases. Knowledge Base types Two Knowledge Base types are supported: 1) Guide type KBs and 2) Help Center KBs. The Guide type is for a series of articles that should be consumed in sequential order, for example a product user guide. Help Center types…